Shipping Policy For Phiogen.is
Order by 2pm EST on a business day and your package leaves our facility that afternoon.
Same-Day Shipping
Beat the 2pm EST cutoff Monday through Friday and your order goes out with that day’s pickup.
Discreet Packaging
A plain outer box with nothing on it but your address — no branding, no hint of the contents.
Tracking Included
A tracking number hits your inbox the moment your shipping label prints.
Domestic Shipping Options (US)
USPS Priority Mail
2–3 business days · Orders under $150
UPS 2nd Day Air
Guaranteed 2 business days · Orders under $150
USPS Priority Mail
2–3 business days · Orders $150+
UPS 2nd Day Air
Guaranteed 2 business days · Orders $150+ (upgrade)
Processing Time
The weekday 2pm EST cutoff decides whether your order goes out today or tomorrow: beat it and we pack the same day; miss it — or order over a weekend or holiday — and it ships the next business day. In stretches of unusually heavy volume, allow an extra day or two.
International Shipping
For now, Phiogen.is delivers within the United States only. If your lab sits outside the US, we can’t get product to you yet — additional regions are on the roadmap, and the newsletter at the bottom of this page is where we’ll announce them first.
Address Accuracy
Double-check the address you type at checkout. A delivery that fails because of a typo or a missing unit number isn’t something Phiogen can absorb, and a parcel that bounces back to us over an address error goes out again only after a second shipping charge.
Research Use Only
Everything we ship is meant for in-vitro laboratory work and nothing else — no human or animal administration, ever. Confirming that these materials are lawful to receive and hold where you live is the purchaser’s responsibility.
Shipment Protection — included on every order
Every order is covered against loss, damage, or theft in transit at no extra cost. If your package arrives damaged or doesn’t arrive, contact us at support@phiogen.is within 48 hours of delivery — or of the expected delivery date if it hasn’t arrived — and we’ll file the carrier claim and reship or refund your order as appropriate.